Shipping policy

Shipping Policy

At Steezy, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for details on how we process, ship, and deliver your orders.

Order Processing Time

  • All orders are processed within 1-3 business days after the order is placed.
  • Orders are not processed or shipped on weekends or holidays.
  • If we experience any delays in processing your order due to high volume or unforeseen circumstances, we will notify you via email or phone.

Shipping Rates and Delivery Times

We offer the following shipping options:

  • Standard Shipping:

    • Delivery Time: 5-7 business days

  • Express Shipping:

    • Delivery Time: 2-3 business days

  • International Shipping:

    • Delivery Time: 7-14 business days

Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control (such as customs delays or courier issues).

International Shipping and Customs Fees

For international orders, shipping fees will be calculated at checkout. Customers are responsible for any customs duties, taxes, or import fees that may be applied by their country’s customs agency. These fees are not included in our shipping charges.

If you refuse a shipment due to customs fees, the order will be returned to us, and we will refund the cost of the item(s) minus shipping costs. Refunds will only be processed once the package has safely arrived back at our facility.

Shipping Delays

While we strive to meet our estimated delivery times, delays may occur due to factors outside of our control, such as:

  • Weather conditions
  • Postal strikes or transportation issues
  • Customs clearance for international orders

If your order is significantly delayed, please contact us at [Your Contact Email], and we will assist you in resolving the issue.

Lost or Stolen Packages

Steezy is not responsible for lost or stolen packages once the shipping carrier has marked them as delivered. However, if your package is lost in transit or shows as delivered but you haven't received it, please contact us, and we will do our best to help you track down your order with the courier.

Incorrect Shipping Information

It is the customer’s responsibility to provide the correct shipping address. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipping.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer support team at:

Steezy
info.steezybrand@gmail.com